Zekvion Frequently Asked Questions

Question 1

How does pricing work?

Accepted Answer

Service details show fixed prices for clearly bounded work and starting prices where scope can vary. Extensive and bespoke projects receive a written proposal after a conversation and are not simplified into a low package price. TL and EUR are independent catalogues, and all B2B prices exclude VAT / BTW.

Question 2

How do we decide which service is suitable?

Accepted Answer

We choose a service around the objective, current setup, users and the scope of the process to be improved—not around an industry label. We first define the boundaries, then recommend a fixed-price option, a starting level or a bespoke project conversation. We do not add unnecessary modules.

Question 3

Can we combine more than one service in a single project?

Accepted Answer

Yes. Zekvion’s core advantage is that your website, bespoke software, artificial intelligence, automation, content and advertising can work towards the same objective. If you do not need every area, we will not add unnecessary modules; we begin with the core that will create the greatest impact and introduce other elements in measurable phases.

Question 4

In which languages do you provide services and content?

Accepted Answer

We can build the solution around the language of your target market. We produce multilingual websites, platforms, content and customer assistants, with particular experience in Turkish, Dutch, English and German. We consider more than a literal translation in every language: tone, local usage and customer expectations matter too. For critical copy, we include human approval in the plan.

Question 5

Do you have examples of work we can review?

Accepted Answer

Yes. We designed, built and published websites for sunraystory.com.tr, kraamzorgsifa.nl, prodemirelfiber.nl and docan.nl; where required, we also set up business email and Google Business Profile. During our conversation, we can also show the approach most relevant to your objective.

Question 6

What kinds of websites do you build?

Accepted Answer

We build a wide range of websites, from corporate presentation and multilingual sites to platforms focused on quotations, appointments, catalogues, e-commerce and lead generation. Information architecture, copy hierarchy, mobile experience, core technical SEO, speed and measurement are integral parts of the project.

Question 7

Can you improve our existing website without rebuilding it completely?

Accepted Answer

Yes, if the technical foundation is suitable. We first assess the current site’s speed, mobile usability, content structure, measurement and maintenance risks. We can retain solid sections and improve problem areas, or recommend a controlled rebuild if that is the better option for cost and long-term sustainability.

Question 8

Can you also arrange our domain, hosting and business email?

Accepted Answer

Yes. Domain routing, secure hosting, SSL, DNS records, business email and the core publishing setup can be included in scope. Wherever possible, we ensure accounts are opened in your business’s name and that access is handed over to you in an orderly way at the end of the project.

Question 9

Will the website be SEO-friendly?

Accepted Answer

We build the site with sound technical foundations, including meaningful heading structure, crawlable content, clean URLs, metadata, structured data, performance and mobile usability. This provides a strong starting point; lasting visibility for competitive search terms also requires content, authority and ongoing optimisation.

Question 10

Do you use an off-the-shelf system or develop bespoke software?

Accepted Answer

We decide according to the requirement. If a reliable off-the-shelf solution can meet your objective faster and more economically, we configure and tailor it properly. If your workflow does not fit standard tools, we develop a bespoke platform or software solution. The aim is not to sell you unnecessarily expensive technology, but to build a sustainable system that works.

Question 11

Can you integrate with our existing software and services?

Accepted Answer

In most cases, yes, provided the system offers a secure API, webhook or suitable data-transfer method. We can connect CRM, forms, email, calendars, payments, accounting and reporting tools. Following a technical assessment, we state the feasible scope, limitations and third-party costs clearly.

Question 12

Can the platform have different user roles and permissions?

Accepted Answer

Yes. Viewing and action permissions can be defined for roles such as administrator, team member, customer or branch. During design, we clarify who may see which data, who may approve which actions and which records need to be retained.

Question 13

Does every project need a mobile app?

Accepted Answer

No. Many business requirements can be solved faster and with lower maintenance costs through a responsive web application that works smoothly on phones. If there is a genuine need for notifications, offline use or deep access to device features, we assess the mobile app option separately.

Question 14

Which information does the artificial intelligence assistant use to answer?

Accepted Answer

We can limit the assistant to trusted sources you approve, such as web pages, service documents, product information, processes and frequently asked questions. Together, we also define how information is updated and what the assistant should do when it cannot answer, creating a system that is manageable as well as impressive.

Question 15

What happens if the artificial intelligence gives an incorrect answer?

Accepted Answer

It would not be responsible to promise zero errors from any artificial intelligence system. We reduce risk through source boundaries, response policies, test scenarios, logging and human handover where required. For critical matters such as pricing, health, law or binding decisions, we use clear warnings and human approval rather than an automated definitive judgement.

Question 16

Which channels can the artificial intelligence assistant work in?

Accepted Answer

Subject to technical suitability and channel rules, it can work on a website, in messaging channels, in a support interface or within an internal platform. It can detect more than one language, gather information, route enquiries to the appropriate team and transfer a summary of the conversation to your system.

Question 17

Can a customer switch to a real member of staff?

Accepted Answer

Yes. Human handover is a fundamental part of a good assistant. A conversation can be routed to the right person according to working hours, subject, customer intent or the assistant’s confidence level; the team can then continue with the conversation summary and information already collected.

Question 18

Which tasks can you automate?

Accepted Answer

Common examples include form and enquiry distribution, appointment reminders, quotation follow-up, email workflows, document generation, team notifications, customer records, data synchronisation and scheduled reporting. We first identify repetitive steps with a high cost of error, while retaining the points where human judgement is needed.

Question 19

Does automation require us to replace our existing systems?

Accepted Answer

Not always. Where suitable connections are available, we can add a layer that enables your existing tools to communicate. If a system is closed, we assess alternatives such as controlled file transfer, email triggers or a limited new module. We do not present an unreliable connection as if it were working.

Question 20

How will we know if an automation fails?

Accepted Answer

For critical workflows, we add error logging, retries, notifications and a manual continuation point where needed. This prevents a process from disappearing silently. The level of monitoring and maintenance responsibility is defined in the proposal according to the project’s risk.

Question 21

What plan do you prepare before content production begins?

Accepted Answer

We clarify the audience, your offer, brand tone, channels and stages in the customer’s decision process. We then create a practical content plan covering topic pillars, formats and publishing rhythm. Every piece of content is produced for a defined communication objective, not simply to look attractive.

Question 22

What if we do not have any photography or video material?

Accepted Answer

We review the available options and determine the right production method, whether that is a shoot, editing, design, product visualisation or licensed material. When AI-assisted visuals are used, we separately assess whether they are appropriate for the brand, truthful and compliant with platform rules.

Question 23

Will content be submitted for our approval before publication?

Accepted Answer

Yes. Planned content passes through the agreed approval workflow. At the outset, we define who can approve, response times, the revision scope and how urgent posts are handled, so the publishing routine does not depend on individuals.

Question 24

Are media spend and the management fee the same thing?

Accepted Answer

No. Media spend is paid directly to the advertising platform; the management fee covers research, campaign setup, creative coordination, measurement, optimisation and reporting. We show these as separate items in the proposal, so it is clear where your budget goes.

Question 25

Which advertising platforms do you use?

Accepted Answer

We assess Google, Meta and other suitable digital channels according to the business objective and customer behaviour. We do not aim to appear on every channel; we prioritise the channels where purchase intent and creative content are strongest.

Question 26

How do you measure whether advertising is working?

Accepted Answer

Impressions and clicks alone are not enough. Where technically possible, we measure genuine conversions such as forms, calls, messages, appointments, sales or qualified leads. We relate reporting to your business objective; if data is incomplete, we correct the measurement setup first.

Question 27

Do you guarantee a particular level of sales or revenue from advertising?

Accepted Answer

No. Advertising outcomes also depend on factors outside our control, including your offer, pricing, competition, seasonality, sales team and market conditions. Instead of guaranteed revenue claims, we commit to sound setup, transparent measurement, regular optimisation and data-led decisions.

Question 28

How long does a project take?

Accepted Answer

Timing depends on scope, content readiness, integrations, third-party approvals and the speed of feedback. After discovery, we divide the work into phases and put each delivery and the input required from you into a written timetable. If something affects timing, we communicate it early and clearly.

Question 29

Does every project require a monthly plan?

Accepted Answer

No. We also develop and hand over one-off projects. If maintenance, content production, advertising management, server operation or ongoing development is required, we offer the continuing service as a separate option. We do not hide a non-essential subscription within the project.

Question 30

What will you need from us during the project?

Accepted Answer

Your most important contributions are providing accurate information and materials, appointing a decision-maker and giving feedback within the agreed timeframes. We manage the scope, make progress visible, explain technical decisions clearly and bring approval points to you in good time.

Question 31

Do you provide support and training after handover?

Accepted Answer

Depending on scope, we can provide administration training, access handover, concise user documentation and a defined post-delivery defect-fixing period. If ongoing maintenance or further development is required, we create a separate support plan with a clear scope and response times.

Question 32

Who owns our data and accounts?

Accepted Answer

Customer data belongs to the customer. Wherever possible, we prefer the domain, advertising account, measurement tools and core service accounts to be opened in your business’s name. When the service ends, access and data included in scope are handed over to you as specified in the contract.

Question 33

How do you approach KVKK and GDPR?

Accepted Answer

We incorporate core principles such as data minimisation, clear purpose, appropriate consent wording, access control and retention requirements into solution design. We do not provide legal advice; for specialist or high-risk processing, we require the wording and obligations to be approved by your authorised legal adviser.

Question 34

How are system and account access protected?

Accepted Answer

Depending on the requirement, we use role-based permissions, strong password policies, multi-factor authentication, secure connections, backups and access logs. Security is not a one-off setting; hosting, updates and maintenance responsibilities are defined clearly in the handover plan.

Visibility, customers, operations.Stronger in one system.